The call time for the company visit is before 9am in the morning so everyone got there before 9. We got inside the building and sat on the conference room where they conducted a seminar / educational tour.

So he stated to introduce the company to us, what they really are offering and what is their difference from other BPO companies. He also stated and emphasized what is the difference between a BPO and a call center which the BPO is consist of many callcenters working simultaneously. He also stated the values and moral ethics on being a professional in the field of information and data management.

After that discussion, he introduced us two of their main force IT specialist who are responsible for maintaining and checking the database and any other technical issues that will occur in both network and database. Beforehand our officers asked us questions that we would like to raise for the company to answer, and some of us came up some really interesting questions such as “What is the average timespan for the database to be live again after a server down?” or something along that line. And the questions really amazed me, because this thing will only be spoken on these occasions. I mean this information are the real fruits of the industry and these are the real methods that they are using for their everyday operations. I am also amazed because there are many thing that I keep on learning as I listen to everything they say. So I can safely say that I really enjoyed this seminar.

The next thing we do is a tour around their building and facilities. There’s nothing unusual I mean I already visited a lot of BPO companies and seen their offices so I kind of used to seeing this things even the data center. I am not really amazed.

Well after the tour around the building we got back to the conference hall and ate some snack. Afterwards the seminar is finished and everyone have gone to their different endeavors. I went home and got some sleep.

What I learned?

I learned so many new things, especially in the field of database management, networking and even protocols on how to handle risks and issues that involves different categories and severities. I also learned that every company comes from humble beginnings you just have to work it out.

What I liked?

I liked it when the instructor showed us the data center on each floor of the building. I think it is kind of cool and I personally want to deal with that kind of things.

What I didn’t like?

I did not like the part where we toured around seeing different offices. For me it is kind of pointless. We already know what an office would look like and there’s just nothing to spark our interest just a plain office facility. I personally got bored in that part of the tour.